Last updated: 27 October 2026
These terms apply when you order from Wright’s Tender Meats through wrightstendermeats.com or our app. Please read them before you order — at checkout you are asked to agree to them.
Nothing in these terms takes away rights you have under the Australian Consumer Law.
Who we are
Wright’s Tender Meats
90 Wrights Road, Kellyville NSW 2155
(02) 9629 9333
Placing an order
When you place an order you are making an offer to buy. Your order is accepted when we confirm it by email. If we cannot fulfil something, we will contact you and refund that item.
You need to give us a working email address and phone number so we can reach you about your order.
Prices and payment
Prices are in Australian dollars and include GST where it applies. Prices can change, but the price shown when you order is the price you pay.
We accept card payments, processed by WooPayments (powered by Stripe). We never see or store your full card number. We also accept cash on delivery where that option is offered at checkout.
Weights and cuts
We cut to order. Where a product is sold as a pack or a piece, the actual weight may vary slightly from the weight shown. If a difference is material, we will contact you before charging.
Pickup
Pickup is from 90 Wrights Road, Kellyville. You choose a date and time slot at checkout. We need a short preparation window, so the earliest slots on the same day may not be available.
We hold prepared orders refrigerated until the end of the trading day you chose. If you cannot make it, call us and we will rebook.
Delivery
We deliver Tuesday, Wednesday, Thursday and Friday, between 1:00 pm and 3:00 pm.
- We deliver to postcodes 2153, 2154, 2155, 2768 and 2769.
- Delivery is free on orders over $100.
- You choose your delivery date and time window at checkout. Both are required for a delivery order.
Because this is fresh food, someone must be available to receive the delivery. If nobody is there and there is no safe place to leave it, we will return it to the shop and call you to arrange collection or redelivery.
The window is our genuine best effort. Traffic and weather can affect it; if we are running late we will call.
Cancelling and changing orders
Call us as soon as you can. Before we have prepared your order we will cancel or change it and refund you in full. Once it is prepared we may not be able to cancel, because we cut to order — see our Refund and Returns Policy.
If something is wrong
Our Refund and Returns Policy explains what to do and what you are entitled to. Please tell us within 24 hours of pickup or delivery so we can sort it out while the problem is still identifiable.
Allergens and food safety
Our products are prepared in a butcher shop that handles a range of meats. If you have an allergy or a specific dietary requirement, call us before ordering and we will tell you what we can and cannot guarantee.
Please refrigerate or freeze your order promptly, and follow safe handling and cooking practice.
Our website and app
We try to keep product information, prices and images accurate, but errors happen. If we find an error affecting your order, we will contact you before we charge you.
Our app’s checkout is our website’s checkout. Our Privacy Policy covers both.
Liability
We are responsible for loss you suffer because we failed to meet a consumer guarantee, to the extent the Australian Consumer Law provides. Beyond that, and to the extent the law allows, we are not liable for indirect or consequential loss.
Changes to these terms
We may update these terms. The version published when you place your order is the version that applies to it.
Governing law
These terms are governed by the laws of New South Wales, Australia.
Contact
Questions about these terms? Call (02) 9629 9333 or visit us at 90 Wrights Road, Kellyville NSW 2155.